Frequently Asked Questions
Q: My breast pump isn’t working? What do I do?
A: Call us! If it’s within the warranty, we can replace any items that need replacing. If your warranty has expired, we will still help you troubleshoot your pump!
Purely Yours, Purely Yours Ultra: 1 year on pump motor (with a proof of purchase-save your receipts!)
Finesse: 2 year on pump motor (with a proof of purchase-save your receipts!)
HygieniKit Collection Kit: 90 days
Q: Do you offer service and support in French?
A: Yes! Our customer care team speaks both English and French and is available from 8:30 AM PST to 4:30 PM PST. Contact them either by phone toll-free at 1.800.604.6225 or via email.
Q: How quickly will I get my replacement parts?
A: As long as Purolator serves your community with next day delivery it should arrive the next day.