FAQ

Q: My breast pump isn’t working? What do I do?

A: Call us! If it’s within the warranty, we can replace any items that need replacing. If you warranty has expired, we will still help you troubleshoot your pump!

Warranties

Purely Yours, Purely Yours Ultra: 1 year on pump motor (with a proof of purchase-save your receipts!)

Finesse: 2 year on pump motor (with a proof of purchase-save your receipts!)

HygieniKit Collection Kit: 90 days

See our troubleshooting page for helpful tips.  Contact us on our website or email us at warranty@motherschoiceproducts.com


Q: Do you offer service and support in French?

A: Yes! Our customer care team speaks both English and French. Our customer support is available from 8:30 AM PST to 4:30 PM PST either by phone toll-free at 1.800.604.6225 or via email.


Q: How quickly will I get my replacement parts?

A: As long as Purolator serves your community with next day delivery it should arrive the next day.



Q:  How do I put together my collection kit?


Q: How do I make more milk for my baby?


Q: How do I clean my pump and its parts?